Privacy Policy

Last Updated: April 5, 2025

Welcome! We at codelearn.ai value your privacy and want you to understand how we handle your personal information. This Privacy Policy explains what data we collect about you, what we do with it, and your rights. We've tried to write it in simple terms. By using our website or app, you agree to this policy. If you have any questions or concerns, please contact us at the email provided at the end.

1. Information We Collect

We only collect information that we need to provide you with a great learning experience. This includes:

  • Information You Provide: When you sign up or use our platform, you might give us basic details like your name, email address, phone number, or a password.
  • Information from Minors: If a parent or guardian creates an account for a child, we may collect the child's name or grade level as needed for educational content.
  • Automatic Information: Like most online services, we collect some data automatically when you use our platform. This includes technical information such as your device type, browser name, IP address, and usage data.
  • What We Don't Collect: We do not collect any sensitive personal data. That means we won't ask for things like your Aadhaar number, biometric data (such as fingerprints or facial scans), or any details about your financial status, health, religion, etc. We also do not request academic records or school report cards – any educational progress data on our platform is limited to the activities you do *within* our platform.

2. How We Use Your Information

We use your information to serve you and improve our services. In plain terms, this is what we do with the data we collect:

  • Provide and Improve Services: We use your data to create and manage your account, let you access courses and features, and personalize your learning experience.
  • Communication: We might send you service-related messages.
  • Customer Support: If you reach out to us with a question or issue, we will use your information to help resolve it.
  • Payments: For paid features, we use your information to process transactions.
  • Security and Fraud Prevention: Information like device data and usage patterns helps us keep your account and our platform secure.
  • Legal Compliance: In some cases, we may need to use or disclose your information to comply with legal obligations.

3. Sharing Information and Third-Party Services

We do not share your personal information with anyone except in the following situations:

  • With Service Providers (Under Strict Protection): We rely on trusted third-party companies to help us run our platform.
  • When Required by Law or to Protect Rights: We might have to share information if it's legally required.
  • Business Transfers: If in the future our startup is involved in a merger, acquisition, or sale of assets, user information might be transferred to the new owner as part of that deal.

4. Children's Privacy

Protecting children's privacy is very important to us. Our platform is available for students including minors, but there are special rules for users under 18:

  • Parental Consent: If you are under 18 years of age, please use our platform only with permission and guidance from a parent or guardian.
  • No Direct Signup by Young Children: We do not knowingly allow children under 13 to sign up for our services on their own, in compliance with international best practices for children's privacy.
  • Limited Data Collection: For users who are minors, we try to minimize the personal information collected.
  • Parental Access and Control: If you are a parent or guardian, you have the right to review the personal information we have about your child.
  • If We Collect Data Without Realizing It: If you believe that a child under 18 has provided us personal information without parental consent, please let us know immediately.

5. Your Choices and Rights

We want you to be in control of your personal information. Here are the rights and choices you have regarding the data you share with us:

  • Access and Correction: You can request a copy of the personal information we hold about you.
  • Deletion (Right to Erasure): If at any point you decide to stop using our platform, you can request that we delete your personal data.
  • Withdrawal of Consent: If we ever rely on your consent to use your information, you can withdraw that consent at any time.
  • Opting Out of Communications: If you don't want to receive promotional emails or SMS from us, you can opt out.
  • Cookies: As mentioned, you can disable cookies through your browser settings if you prefer not to allow any tracking.
  • Grievance and Complaint: If you have any concerns about how we're handling your data, you have the right to complain.

6. Data Security

We take the security of your personal information seriously. We use a variety of measures to protect your data:

  • Security Practices: Our systems employ up-to-date security practices to safeguard your information.
  • Payment Security: Any payment transactions are handled through industry-standard secure gateways.
  • No Guarantee (Honest Disclosure): While we work very hard to protect your data, we have to be honest that no website, internet transmission, or system is 100% secure.
  • Data Breach Procedures: In the unlikely event of a data breach, we will take immediate action.

7. Data Retention

"How long do we keep your information?" We aim to keep your data only for as long as we truly need it. Here's how it works:

  • Active Account: If you have an account with us, we will keep your personal information on record for as long as your account is active.
  • Account Deletion: If you choose to delete your account or request deletion of your data, we will initiate the deletion process for your personal information.
  • Post-Deletion Retention: There are some cases where we might retain data for a certain period even after account deletion.
  • General Retention Periods: In line with common practice, we do not store personal data indefinitely.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our services or legal requirements evolve. Here's what you should know about policy changes:

  • Notification of Changes: If we make important changes, we will notify you.
  • "Last Updated" Date: At the top of this policy, you can see the effective date of the latest revision.
  • Your Continued Use = Acceptance: Whenever we update the policy, we will assume you agree to the new terms if you continue to use our platform after the changes take effect.
  • Historical Versions: For transparency, we may keep prior versions of this Privacy Policy archived.

9. Contact Us

Your opinions and questions matter to us. If you:

  • have any questions about this Privacy Policy,
  • want to exercise any of your rights described above (access, correction, deletion, etc.), or
  • have a concern or complaint about how your data is handled,

please don't hesitate to contact us. You can reach us in the following ways:

  • Email: infocodelearn@gmail.com

We will do our best to respond promptly and address your requests or concerns. For grievances or escalations, you may specifically address the Grievance Officer at the email above. We are here to help and are dedicated to maintaining your trust.

Thank you for reading our Privacy Policy. We hope it was easy to understand. Your learning journey is important to us, and so is your privacy. We are committed to safeguarding your personal information while you enjoy our platform.